Return Policy
At Palm and Ash it is important that you love your purchase. If you need to return or exchange your item we want to make that as easy as possible.
Regular Priced Items:
All regular priced item(s) with tags that are unworn or unwashed can be refunded or exchanged within 14 days of the delivery date. After 14 days we will offer an in store credit. After 30 days the sale is considered final and cannot be returned or exchanged.
All returns will be mailed at the cost of the customer to the address below:
Attn: Return - Alexis Kondra
273 Woodland Ave
Buena Vista, SK
S2V 1B3
Once the item is received it will be refunded in full to the original credit card or method of purchase. It can take up to 3-10 business days for the refund to appear. Please be patient as this is dependent on each card company and out of our control.
Sale Items:
All items on sale or included in a promotion are final sale. There will be no exchange, in store credit, or returns accepted.
Defected Items:
If an item is defected please contact us within 48 hours of the delivery date with photos at info@palmandash.com and we will rectify the problem.
Thank you for your cooperation and if you have any other questions please contact us at info@palmandash.com